Shipping Policy

📦 Shipping & Delivery Policy

🚚 DELIVERY INFORMATION
1. Nationwide Delivery:
– Dhaka: 24-48 hours
– Other Districts: 3-5 business days
– Remote areas may require additional time

2. Shipping Fees:
– FREE delivery for orders above 500 BDT
– 60 BDT charge for orders below 500 BDT

3. Order Tracking:
– Receive tracking number via SMS/email
– Track online: [www.sparklejewellers.com.bd/track]

⏳ PROCESSING TIMELINE
– Order Confirmation: Within 12 hours
– Processing Time:
• Regular jewelry: 24 hours
• Customized pieces: 3-7 days
– Delivery Window: 10 AM – 8 PM

📦 PACKAGE SAFETY
– Premium jewelry boxes
– Sealed security packaging
– Insurance coverage (up to 10 lakh BDT)

🔒 SAFE DELIVERY PROTOCOL
– OTP verification required
– Always check the package before accepting delivery

❌ TROUBLESHOOTING
– Damaged Package: Refuse delivery + call us immediately
– Wrong Item Received: Report within 24 hours

💡 CUSTOMER TIPS:
• “Ensure correct mobile number in shipping address”
• “Check shipping details after order confirmation.”

📞 CONTACT FOR SUPPORT:
Phone: +8801306584596 (10AM-8PM)
Email: nosepingoldjewellery@gmail.com
Facebook: fb.com/girlsjewellery9

[Last Updated: 12/07/2025]